Our Policies

Shipping Policy - Currently we are only supplying Australian addresses

  • Items will be posted out within 2 working days of being purchased using the online store - in most cases, within 24 hours.
  • Your Order will be sent as a tracked parcel.
  • 5-10 working days is the STANDARD for arrival time on standard parcels and letters.
  • Please track your item before contacting.
  • Please note: AUSPOST DOES NOT OPERATE ON WEEKENDS or PUBLIC HOLIDAYS

Return/Refund Policy

It is very rare Pop + Pop has a return maybe 1-2 a year.

Please note there is strictly NO Exchange or Change of Mind accepted on  pierced earrings for hygiene and safety reasons.

If there is a fault in the making of the jewellery then we are happy to refund.

Privacy Policy

At Pop + Pop we are mindful of your privacy and respect any information you provide to us through this website. Information is collected from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, also visit our site anonymously.

Any information we collect from you may be used to process transactions, improve our customer service and send periodic emails. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. 

Any changes to our privacy policy will be posted on this page. If you have any queries or concerns regarding our privacy policy please get in touch.